If you are familiar with ISO standards or have implemented them in your organization, then you must know that the people section given in the ISO 9001:2015 is termed as ‘support’. The term reflects a two-way street, i.e. first, you support your employees and help them become the best and then they support your company even more effectively.

For a business, the term business competency is just a set of abilities and knowledge that sets the business aside from its competitor. To gain more business competence, your workforce must be competent enough.

So how can you engage with your workforce and help them become more competent? Let’s find out!

Training

Some professionals need particular qualifications and regular training, although the practice comes with a financial cost. However, the advantage of proper training is that it benefits your staff and help them stay up to date and maintain their focus.

For instance, the quality management system of a company is indeed a long term investment that promotes improvement, and you must consider at least one annual training related to ISO 9001 in your training calendar for your staff.

Many studies suggest that training helps staff feel more valued, improve business intelligence and increase staff retention amongst the organization. Training brings everyone together and acts like a group activity that helps staff regain their lost energy and focus on their work with a broader perspective. This is indeed a great way to train the staff while capitalizing on the opportunity of effective communication and better engagement.

Communication

There are various platforms to communicate with employees including, email, phones, apps, text, live stream etc. The primary challenge, however, is to ensure that the delivered communications are effective. The primary purpose of communicating often and accurately is to build confidence and trust with your team, improve productivity and encourage teamwork.

1. Coherent 2. Clarity 3. Commitment 4. Completeness 5. Courteous 6. Concise 7. Concrete

Remember, communication is key to the successful implementation of ISO standards. From top management to the first level of the hierarchy, if you can communicate the change effectively, there will not be any difficulty in establishing ISO standards across the organization.

Many organizations that have undertaken online ISO certification understands the importance of communication within the company and how it helps in bringing out the inevitable change proposed in the ISO family.